Subaru, Hyundai and Kia have satisfied dealers

Hyundai, Subaru, and Kia have the most satisfied dealers, according to a survey released by the National Automobile Dealers Association.

As autonews.com reports:

“For the third consecutive survey period, Hyundai finished in the top overall spot while its Kia affiliate finished fourth. Subaru took second place, marking its fifth consecutive finish in the top three, NADA said in a statement. Lexus rounded out the top three, dropping from a second-place finish on the previous survey.The bi-annual survey measures franchised new-car dealers’ satisfaction with their respective auto manufacturers. Today’s results come from the summer 2011 survey, taken in July and August.

Overall scores were calculated from 12 core questions that measured dealer attitude in the three key areas: franchise value; automaker policy decisions that affect the dealership; and automaker field staff who visit the dealership.”

Read more: http://www.autonews.com/article/20120127/RETAIL07/120129899#ixzz1lLpf19gB

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