Great models like the 2015 Mitsubishi Mirage has pushed the brand up in vehicle dependability.
The Mitsubishi brand stood out in this year’s J.D. Power Vehicle Dependability Study. As a whole, the brand exceeded the industry’s average for customer satisfaction and leaped ten spots overall in this year’s rankings.
The J.D. Power Vehicle Dependability Study examines problems experienced during the past 12 months by original owners of 2012 or new vehicles. Scores are determined by the number of problems experienced per 100 vehicles. The lower the score the better.
The 2013 Hyundai Genesis was named the best luxury car in J.D. Power’s Initial Quality Study
The 2013 Hyundai Genesis outperformed all other luxury brands in the 2013 J.D. Power and Associates U.S. Initial Quality Study.
The Hyundai luxury model defeated even the Mercedes-Benz and the Jaguar in J.D. Power’s annual study.
The J.D. Power Study is based on customer surveys 90 days after they purchase their vehicle. Study takes place between February and May 2013. he study is used by manufacturers worldwide to improve quality and by consumers to help them make more informed purchasing decisions. Throughout the years, initial quality has been shown to be a leading indicator of long-term durability, which directly impacts customer loyalty and purchase decisions.
Thanks to vehicles like the 2013 Honda Civic, Honda was one of the top brands in the 2013 J.D. Power Initial Quality Study.
Honda was one of the top non-luxury brands in J.D. Power and Associate’s 2013 Initial Quality Study.
The study is based on customer responses after 90 days of ownership. When you remove the luxury brands, Honda was among the top 5 vehicles in Initial Quality, their score of 103 is much higher than the industry average.
Honda is traditionally a top non-luxury brand and they are always above the industry average. J.D. Power says their Initial Quality Study has always been in great indicator of long-term durability among models.
Thanks to the redesigned 2013 Nissan Altima, Nissan broke all time sales records in 2012.
Nissan has steadily climbed J.D. Power and Associates CSI Study each year. This year they are sixth among 19 nameplates in the mass market brands segment.
The J.D. Power and Associates CSI study ranks customer satisfaction with dealer service departments during the first three years of ownership. The 2013 U.S. CSI StudySM surveyed owners and lessees of 2008 to 2012 model-year vehicles. Nissan improved significantly in all five CSI study factors – service advisor, vehicle pick-up, service facility, service quality and service initiation.
For the 2013 study Nissan has improved by 23 points and earned 797 out of a possible 1,000 points, placing them sixth. Over the past two years, Nissan has earned 66 points and 14 places in the mass market brands segment ranking.
Leon Dorssers, chief customer officer and vice president, Customer Quality and Dealer Network Development – Nissan Americas said:
“Nissan’s performance in the latest CSI study demonstrates that our dealers are fully committed to the Nissan Customer Promise: to work tirelessly to exceed our customers’ expectations. Our improvement is a reflection of the dedication that Nissan dealers have shown to providing an outstanding ownership experience to every customer.”
Erwin Raphael, director of engineering and quality, Hyundai Motor America, has said:
“In one of the most competitive segments within the industry, Sonata places highest in its class. Hyundai is committed to providing customers with high-value vehicles that withstand the test of time. The quality and dependability of our models is important to reassuring owners that we care about their Hyundai experience beyond their initial purchase at the dealership.”
The J.D. Power and Associates Vehicle Dependability Study measures problems experienced during the past 12 months by original owners of three-year-old (2010 model year) vehicles includes 202 specific problem symptoms grouped into eight major vehicle systems.
The study results include industry insights, model rankings in each of the car and light-truck segments, and full nameplate rankings. Overall dependability is determined by the level of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality.
The Hyundai Sonata is a beautifully designed car with high fuel efficiency. The Sonata sets the benchmark for midsize sedans offering sleek design, class-leading interior comfort, functionality and practicality all at an incredible high value.